Delivery, Cancellation, and Refund
- **Processing and Refund**: No refund will be processed on the order of any reports under any circumstances if the order has reached the “processing” stage. Placing orders hastily or carelessly is the responsibility of the User, and iHoroscopeGPT is not accountable for refunds once processing has begun.
- **Order Cancellation**: No refund will be processed once the order has been placed and executed. For cancellation before execution, users must contact customer care within 1 hour of payment. Refund decisions post this remain at the discretion of iHoroscopeGPT.
- **Technical Issues**: Any delay or glitch in the site during report generation by an astrologer will not qualify for a refund.
- **Incorrect Information**: Refunds will not be processed for incorrect information provided by the user. Ensure all details are correct before finalizing. Changes to incorrect details can be requested within 1 hour of service execution.
- **Damage Responsibility**: Refunds aren’t processed for returned damaged products. Users are responsible for any post-delivery damage. For “Cash on Delivery” orders, if a product is returned, the user will be charged the product and applicable shipping/customs costs.
- **Product Display and Reality**: Product images are for reference. iHoroscopeGPT strives to deliver as shown, but users should exercise discretion. No refunds will be issued on these grounds.
- **Purpose of Products and Services**: The products and services are not replacements for any philosophical, emotional, or medical treatment. iHoroscopeGPT isn’t responsible for the astrological effects of the gems sold. Ordering such products or services is solely at the user’s discretion.
- “Call with Astrologer” Feature**: No refunds for providing an incorrect contact number for this feature. Ensure good connectivity when expecting a call.
- **Refund Deductions**: Refunds, if processed, will have transaction charges, shipping/courier charges, customs duty, and other charges deducted.
- **Server Issues with Payment**: If server issues arise during payment, users should check bank account status before attempting another payment. In cases of multiple payments for a single order, only the cost of one order will be retained.
- **Order Cancellation by iHoroscopeGPT**: iHoroscopeGPT reserves the right to cancel orders due to various reasons like service unavailability or pricing errors. Paid amounts for such orders will be refunded.
- **Quality Audit and Refunds**: By requesting a refund, users allow iHoroscopeGPT’s quality audit team to review the chat/call recording to determine refund eligibility. It can take up to 72 hours for the refund analysis. All approved refunds will be credited to the user’s iHoroscopeGPT wallet.
- **Refund Conditions**: Refunds will be considered for network issues, language fluency discrepancies, prolonged response times, or irrelevant responses by consultants. Please Note: iHoroscopeGPT isn’t responsible for consultation accuracy.
- **Product Delivery**: No physical product is shipped outside India. Products requiring physical delivery are only available within India.
This version condenses and clarifies the terms while keeping the original intent and information.